outbound sales officers

Job Summary

The Outbound Sales Officer will proactively contact prospective customers in the United States by phone, email and other approved channels to introduce the client's products or services, generate and qualify leads, and close sales. The role requires excellent spoken English, strong persuasion skills, resilience and a results-driven attitude.

Key Responsibilities

• Make a high volume of outbound calls daily to US prospects and leads from provided databases.

• Present the client's products and services clearly and persuasively, following approved scripts and guidelines.

• Identify customer needs through active listening and effective questioning, then recommend suitable solutions.

• Handle objections professionally and close sales to meet or exceed daily, weekly and monthly targets.

• Qualify leads and schedule appointments or callbacks for the client's sales team where required.

• Follow up on warm leads, inquiries and abandoned opportunities by phone and email.

• Accurately record all calls, customer information and outcomes in the CRM system.

• Comply with US telemarketing and data protection requirements (e.g., TCPA, Do-Not-Call rules, consent and call-recording disclosures) and company policies.

• Maintain strict confidentiality of client and customer data.

• Participate in training, coaching sessions, quality monitoring and team meetings.

• Provide feedback on customer trends, objections and market insights to the Team Leader.

• Perform other duties assigned by management.

Qualifications and Experience

Education

• Bachelor's degree in Sales, Communications, Marketing or a related field.

Experience

• Minimum of 3 years' experience in sales, communications or a related field (outbound sales, telemarketing, call centre or customer-facing experience is an advantage).
  Skills and Competencies

  • Excellent spoken and written English with a clear, neutral accent suitable for US customers.

  • Strong communication, negotiation and persuasion skills.

  • Ability to work under pressure and meet performance targets (KPIs).

  • Good active listening and objection-handling skills.

  • Computer literacy: CRM systems, dialer/softphone tools, Microsoft Office or Google Workspace.

  • Self-motivated, resilient and goal-oriented.

  • Strong time management and attention to detail.

  • Team player with integrity and a professional attitude.

  • Basic understanding of US culture and consumer behaviour is an advantage.

  Key Performance Indicators (KPIs)

  • Number of outbound calls and talk time

  • Conversion rate and sales volume against target

  • Lead qualification and appointment-setting rate

  • Call quality and compliance scores

  • CRM data accuracy

  • Attendance and schedule adherence